LuraVPN help center
How can we help?
Guides for LuraVPN, from your first connection to your account, privacy and add-ons.
Browse by topic
Getting started
Install LuraVPN, create your account and make your first connection.
Connection and troubleshooting
What to check when the VPN won’t connect, and what the connection status means.
4 articles
Account and subscription
Your plan, payments, App Store purchases and the settings that keep your account secure.
4 articles
Digital Identity
What Digital Identity is and how to follow its set-up in the app.
2 articles
Coresect and security tools
Coresect device protection and the free lookup tools on our website.
2 articles
Privacy and support
Getting help from LuraBot and our support team, and what is safe to share.
3 articles
DataShield
How DataShield monitors your personal information and handles removal requests.
2 articles
Common questions
Connection and troubleshooting
When your VPN won’t connect
Checks to work through when LuraVPN can’t connect or keeps dropping, and how to get more help.
Connection and troubleshooting
Understanding Protection limited
What the Protection limited status means, how to see which protection is missing and how to fix it.
Account and subscription
Subscriptions and payment questions
Where to see your plan, receipts and invoices, how payments are confirmed and how renewal works.
Account and subscription
Restore an App Store purchase
Get back an App Store subscription on a new Mac or after reinstalling LuraVPN.
Privacy and support
How support requests work
How to send a support request, follow its status, reply and reopen it, and reach us without the app.
Privacy and support
What to share with support
What to include in a support request, what never to share and how diagnostics protect your privacy.
