Getting help from LuraBot
What LuraBot can help with, how it asks before changing anything and how to manage your conversation.
Updated
LuraBot is the assistant in the desktop app’s Help & Support window. It can troubleshoot your connection, explain your account and point you to your next step.
Open LuraBot
- Select Get help on a connection error.
- Open Help & Support from the menu bar or system tray icon, or from Preferences.
- Ask in your own words, or start from a suggestion such as My VPN won’t connect.
LuraBot asks before it acts
When LuraBot suggests a change, it shows it in a card marked Needs your approval. Nothing changes until you select Confirm action. On the desktop it can connect, disconnect, and change VPN Kill Switch or your preferred protocol. Changes that need you to confirm your identity are made in your account or subscription settings instead.
Your conversation
- Use the conversation menu to Export conversation to a file, or Delete conversation.
- Deleting a conversation doesn’t cancel your support requests or actions you’ve already confirmed.
- LuraBot conversations aren’t sent to our support team. To reach a person, use Contact support or send a support request.
